Returns & Refunds Policy

Comprehensive & Customer-Friendly Policy

Our Transfer Test shop prioritises exceptional customer service. Our Transfer Test returns policy caters to various situations that may arise.

Quick Dispatch & Non-Arrival: We dispatch products within 24 hours. If your order doesn’t arrive, contact us for a refund or replacement.

Damaged Items & Replacements: If you receive a damaged product, inform us. We’ll organise a refund or replacement based on your preference.

Wrong Orders & Exchanges: Mistakes happen. If you order the wrong product, let us know. We’ll help find the best solution, like a refund or exchange.

Returning Unopened Items: You can return unopened items within 7 days of receipt. Keep seals and covers intact, and we’ll issue a refund when we get the returned item in its original condition.

Handling Other Concerns: For other issues, reach out to us via our Contact Us page. We’ll assess the situation and work towards a mutually agreeable resolution.

Postage Costs for Issues Not Your Fault: If problems arise not due to the customer, we’ll cover associated postage costs to ensure a seamless returns process.

Our Commitment: We focus on customer satisfaction. Our returns policy aims to provide a smooth experience. By offering swift assistance and open communication, we strive to make the returns process as hassle-free as possible for our valued customers.

Stay Connected with our Social Media and Resources

Privacy Policy | Terms and Conditions | Returns Policy | Delivery Policy | Email Us
© 2022 Specialists In Tutoring Ltd РNI695126

Our new SEAG transfer test practice papers logo in two colours cyan blue and grey