At TransferTests.co.uk, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:
Conditions for Return
- Unopened Products: All returns must be for products that remain unopened and in their original packaging.
- Credit Only: Returns will be issued as store credit only. No cash refunds will be provided.
Process for Return
- Contact Us: Before returning any product, please contact our customer service team at [email protected] to obtain a return authorisation.
- Shipping: The buyer is responsible for the cost of return postage. Please ensure the product is securely packaged to avoid damage during transit.
- Defective Products: If the product is defective, we will reimburse the return postage. Please contact us with details of the defect and, if possible, include photographic evidence.
Refund Procedure
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.
- If approved, your store credit will be processed, and a credit will automatically be applied to your account for future purchases.
Important Notes
- Store credit does not expire and can be used for any future purchase on our website.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over £50. We cannot guarantee that we will receive your returned item.
For any questions regarding our return policy, please contact us at [email protected] or 028 9061 8498. We are here to help and ensure your satisfaction with our products.
Thank you for shopping with TransferTests.co.uk.
